Returns & Exchanges

At Bay Smokes, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your shopping experience remains stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your package is tracked and insured.

• 3.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all hangtags are attached and the packing slip is included.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.